Heap.io incident

Source Integration Missing Data

Minor Resolved View vendor source →

Heap.io experienced a minor incident on January 21, 2025 affecting Integrations - Sources, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 05:13 PM UTC
Resolved
Jan 28, 2025, 05:13 PM UTC
Duration
6d 23h
Detected by Pingoru
Jan 21, 2025, 05:13 PM UTC

Affected components

Integrations - Sources

Update timeline

  1. identified Jan 21, 2025, 05:13 PM UTC

    We have identified the cause of missing integration events, including Shopify. We have mitigated missing data for new events and are working on recovering missing data.

  2. resolved Jan 28, 2025, 05:13 PM UTC

    This incident has been resolved.