Heap.io experienced a minor incident on February 11, 2025 affecting Data Collection and App, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Data CollectionApp
Update timeline
- investigating Feb 11, 2025, 11:49 PM UTC
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- monitoring Feb 12, 2025, 12:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2025, 12:43 AM UTC
This incident has been resolved.