Heap.io incident

Heap Connect Syncs Impacted By Snowflake Incident

Notice Resolved View vendor source →

Heap.io experienced a notice incident on March 19, 2025 affecting Heap Connect, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 06:32 PM UTC
Resolved
Mar 20, 2025, 02:09 AM UTC
Duration
7h 37m
Detected by Pingoru
Mar 19, 2025, 06:32 PM UTC

Affected components

Heap Connect

Update timeline

  1. identified Mar 19, 2025, 06:32 PM UTC

    We are aware of an incident on Snowflake's platform impacting some of our customer Connect syncs. Connect syncs to Snowflake will be automatically retried as service returns to normal.

  2. monitoring Mar 19, 2025, 11:34 PM UTC

    The Snowflake incident has been resolved. All affected syncs will automatically run, but we continue to monitor.

  3. resolved Mar 20, 2025, 02:09 AM UTC

    This incident has been resolved.