Heap.io experienced a notice incident on May 2, 2025 affecting Heap Connect and Integrations - Sources and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2025, 08:02 PM UTC
Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up. We will post an update in 1 hour.
- investigating May 02, 2025, 08:03 PM UTC
We are continuing to investigate this issue.
- investigating May 02, 2025, 08:04 PM UTC
We are continuing to investigate this issue.
- investigating May 02, 2025, 08:58 PM UTC
A config issue is causing delays in integrations and connect syncs. We are currently working on a fix and will post an update in 1 hour.
- identified May 02, 2025, 09:49 PM UTC
We are still working on a fix, some services are recovering
- monitoring May 02, 2025, 10:07 PM UTC
We've applied a fix & currently monitoring services as they recover. We'll post another update in 60mins.
- resolved May 02, 2025, 11:32 PM UTC
All services are now operating normally.