Resolved after 7 hours 18 minutes, affecting Healthy Roster Mobile Applications, on August 11, 2021.
We have identified the issue and it should be fixed in this evening's deployment. In the meantime, users can sign the affected documents by logging into the web dashboard.
Affected components
Healthy Roster Mobile Applications
Update timeline
- investigating Aug 11, 2021, 07:56 PM UTC
We have discovered that some users are unable to sign forms built with our legacy form builder via the mobile apps. We are investigating the root cause.
- identified Aug 11, 2021, 08:54 PM UTC
We have identified the issue and it should be fixed in this evening's deployment. In the meantime, users can sign the affected documents by logging into the web dashboard.
- resolved Aug 12, 2021, 03:14 AM UTC
This incident has been resolved.
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