Healthy Roster incident
Forms/Documents not loading on some iOS devices
Resolved after 1 day, affecting Healthy Roster Mobile Applications, on August 18, 2021.
We have rolled out version 5.32 of the iOS app in the Apple App Store - this will fix the issue with forms/documents. Please make sure to verify that you have the latest version of the app (your auto-update may not have run yet). Thanks!
Affected components
Update timeline
- investigating Aug 18, 2021, 04:44 PM UTC
We are currently investigating reports from some users who are unable to load documents/forms on the iOS mobile app. As a workaround, please complete any forms using our website. Instructions can be found here: https://healthyroster.helpdocs.io/article/kol9wkjhgo-parent-athlete-document-completion Please also make sure you have the latest version of the iOS Healthy Roster app (5.31): https://apps.apple.com/us/app/healthy-roster/id1030236210
- investigating Aug 18, 2021, 04:44 PM UTC
We are continuing to investigate this issue.
- identified Aug 18, 2021, 07:30 PM UTC
The issue has been identified, and a new version of the app is pending release.
- monitoring Aug 19, 2021, 03:38 PM UTC
We have rolled out version 5.32 of the iOS app in the Apple App Store - this will fix the issue with forms/documents. Please make sure to verify that you have the latest version of the app (your auto-update may not have run yet). Thanks!
- resolved Aug 19, 2021, 05:16 PM UTC
This incident has been resolved.
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