Healthy Roster incident

New Documents Not Showing as Uploaded

Resolved after 6 hours 37 minutes, affecting Healthy Roster Dashboard, on January 26, 2022.

identified Jan 26, 2022, 09:28 PM UTC

**We have identified the issue and will be releasing a fix January 26, 2022. This will fix both the submit button redirect and the form complete online issue.** 1. Some users are reporting that when uploading a PDF, they are not seeing the redirect to show it has been successfully uploaded even though it has in fact been uploaded. Reloading your documents screen should show that the document is there. 2. When a user selects a document to be completed online, it redirects to the add a document screen but does not choose the document to be completed. This is causing confusion since the user then has to select the document from the drop down.

Started
Jan 26, 2022, 09:28 PM UTC
Resolved
Jan 27, 2022, 04:06 AM UTC
Duration
6h 37m
Detected by Pingoru
Jan 26, 2022, 09:28 PM UTC

Affected components

Healthy Roster Dashboard

Update timeline

  1. identified Jan 26, 2022, 09:28 PM UTC

    **We have identified the issue and will be releasing a fix January 26, 2022. This will fix both the submit button redirect and the form complete online issue.** 1. Some users are reporting that when uploading a PDF, they are not seeing the redirect to show it has been successfully uploaded even though it has in fact been uploaded. Reloading your documents screen should show that the document is there. 2. When a user selects a document to be completed online, it redirects to the add a document screen but does not choose the document to be completed. This is causing confusion since the user then has to select the document from the drop down.

  2. resolved Jan 27, 2022, 04:06 AM UTC

    A fix has been implemented and this should be resolved.

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