Healthy Roster incident

Survey Delivery Failure

Resolved after 6 hours 39 minutes, affecting Healthy Roster Surveys, on February 17, 2022.

monitoring Feb 17, 2022, 06:00 PM UTC

The issue has been reported as resolved but customers might still experience a delay in SMS delivery. We continue to monitor the delivery status.

Started
Feb 17, 2022, 02:13 PM UTC
Resolved
Feb 17, 2022, 08:53 PM UTC
Duration
6h 39m
Detected by Pingoru
Feb 17, 2022, 02:13 PM UTC

Affected components

Healthy Roster Surveys

Update timeline

  1. identified Feb 17, 2022, 02:13 PM UTC

    Our SMS vendor is investigating delivery failures to Verizon phone numbers

  2. monitoring Feb 17, 2022, 06:00 PM UTC

    The issue has been reported as resolved but customers might still experience a delay in SMS delivery. We continue to monitor the delivery status.

  3. resolved Feb 17, 2022, 08:53 PM UTC

    Delivery issue have been resolved

Your product runs on more than Healthy Roster

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →