Healthy Roster incident

Non-Provider Web Login Issues

Resolved after 3 hours 39 minutes, affecting Healthy Roster Dashboard, on September 11, 2024.

resolved Sep 11, 2024, 06:14 PM UTC

This issue has been resolved, we are still investigating the performance issues.

Started
Sep 11, 2024, 02:34 PM UTC
Resolved
Sep 11, 2024, 06:14 PM UTC
Duration
3h 39m
Detected by Pingoru
Sep 11, 2024, 02:34 PM UTC

Affected components

Healthy Roster Dashboard

Update timeline

  1. identified Sep 11, 2024, 02:34 PM UTC

    Non-provider users are unable to log into the web dashboard. Mobile app access is still available. The issue has been identified and a fix is being implemented.

  2. resolved Sep 11, 2024, 06:14 PM UTC

    This issue has been resolved, we are still investigating the performance issues.

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