Healthy Roster incident

Support System Outage

Resolved after 22 hours 25 minutes, on October 1, 2024.

identified Oct 01, 2024, 03:48 PM UTC

Healthy Roster's customer support team uses SalesForce to manage cases. Salesforce is currently experiencing an outage which might result in a delay when responding to customer support requests. In the event of an extended outage we will implement our business contingency plan and provide alternate support methods.

Started
Oct 01, 2024, 03:48 PM UTC
Resolved
Oct 02, 2024, 02:13 PM UTC
Duration
22h 25m
Detected by Pingoru
Oct 01, 2024, 03:48 PM UTC

Update timeline

  1. identified Oct 01, 2024, 03:48 PM UTC

    Healthy Roster's customer support team uses SalesForce to manage cases. Salesforce is currently experiencing an outage which might result in a delay when responding to customer support requests. In the event of an extended outage we will implement our business contingency plan and provide alternate support methods.

  2. resolved Oct 02, 2024, 02:13 PM UTC

    The issue has been resolved

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