Resolved after 6 days 19 hours, affecting Healthy Roster Messaging, on January 13, 2025.
We are experiencing long delays in the creation of message groups for new athletes loaded into the system. As a result some newly added users may not be able to use messaging for some time after their athlete record has been added. We are working on resolving the issue, though we expect it might take multiple days before we are fully caught up. The rest of the system is unaffected by the issue.
Affected components
Update timeline
- identified Jan 13, 2025, 08:03 PM UTC
We are experiencing long delays in the creation of message groups for new athletes loaded into the system. As a result some newly added users may not be able to use messaging for some time after their athlete record has been added. We are working on resolving the issue, though we expect it might take multiple days before we are fully caught up. The rest of the system is unaffected by the issue.
- resolved Jan 20, 2025, 03:15 PM UTC
This incident has been resolved.
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