Healthy Roster incident

Healthy Roster EMR Slowdown

Resolved after 1 day 7 hours, affecting Healthy Roster Dashboard and Healthy Roster Messaging and 1 more, on March 31, 2026.

monitoring Apr 01, 2026, 07:08 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 31, 2026, 01:37 PM UTC
Resolved
Apr 01, 2026, 09:01 PM UTC
Duration
1d 7h
Detected by Pingoru
Mar 31, 2026, 01:37 PM UTC

Affected components

Healthy Roster DashboardHealthy Roster MessagingHealthy Roster SurveysHealthy Roster IntegrationsHealthy Roster Mobile Applications

Update timeline

  1. identified Mar 31, 2026, 01:37 PM UTC

    We are currently investigating an issue related to some users reporting slow loading in the EMR.

  2. monitoring Mar 31, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 31, 2026, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  4. investigating Apr 01, 2026, 12:22 PM UTC

    We are continuing to investigate and implement fixes related to a slowdown in the Healthy Roster EMR.

  5. identified Apr 01, 2026, 05:41 PM UTC

    We are continuing to make changes to improve loading times and reduce crashes in the Healthy Roster EMR.

  6. monitoring Apr 01, 2026, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Apr 01, 2026, 09:01 PM UTC

    This incident has been resolved.

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