Hatz AI had 12 outages in the last 2 years totaling 32h 56m of downtime — averaging 0.5 incidents per month.
There were 12 Hatz AI outages since October 20, 2025 totaling 32h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We are investigating elevated errors related to file uploads.
Status: Monitoring We have deployed a fix and see no new errors. The team is monitoring to ensure there are no regressions.
Status: Resolved This issue has been resolved.
Status: Investigating Some users have reported inaccurate statistics on some dashboards. We are actively investigating.
Status: Identified We have identified a root cause and are in the process of applying mitigations. Our caching system for tracking usage was incorrectly calculating usage, causing incorrect usage information and misapplying some limitations.
Status: Monitoring We've deployed a comprehensive mitigation and are monitoring for issues.
Status: Resolved This issue is resolved.
Status: Investigating We are investigating an issue that may cause some users to see failed or interrupted chat responses. Our team has identified the affected service path and is working on a fix. We will provide an update as soon as we have more information. Affected components App (Degraded performance)
Status: Identified We have identified the issue and expect to have a mitigation deployed soon. Affected components App (Degraded performance)
Status: Identified We are continuing to work on resolving the issue - we hope to have this resolved soon. Affected components App (Degraded performance)
Status: Resolved The issue has now been resolved. Affected components App (Operational)
Status: Investigating We are seeing an increase in errors related to code execution and code sandboxes. Team is currently investigating the issue.
Status: Identified An issue was confirmed with our upstream provider for code sandboxes. We are in communication with the team and are working on a fix.
Status: Monitoring Our upstream provider has provided a mitigation. We are seeing recovery and a reduction in error rates. We are monitoring the situation.
Status: Resolved This issue is resolved.
Status: Investigating Users are reporting elevated errors with Hatz. The team is currently investigating. Affected components App (Degraded performance)
Status: Monitoring The team has applied a mitigation that resulted in an immediate decrease in error rates. The team is monitoring the fix. Affected components App (Degraded performance)
Status: Resolved This issue has been resolved. Affected components App (Operational)
Status: Investigating We are seeing elevated errors for users logging in with enterprise SSO after an infrastructure upgrade. The team is currently investigating the issue. Affected components App (Degraded performance)
Status: Identified The team has identified the issue and releasing immediate mitigations. Affected components App (Degraded performance)
Status: Monitoring The mitigations have immediately reduced error rates. The team is monitoring the situation. Affected components App (Degraded performance)
Status: Resolved This issue is resolved. Affected components App (Operational)
Status: Investigating An upstream outage is causing degraded performance with file upload and slower than normal response times. The team is investigating the issue. Affected components App (Degraded performance)
Status: Monitoring The team has identified a mitigation and released a fix. We are seeing error rates reducing and request times are improving. The team is monitoring the situation. Affected components App (Degraded performance)
Status: Resolved This degradation has been resolved. Affected components App (Operational)