Hatz AI Outage History
Hatz AI is up right nowPingoru has recorded 15 incidents for Hatz AI: 14 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 1 | 8 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Minor August 20, 2026 Elevated Errors with File Uploads 1h 1m
Started Aug 20, 2026, 08:41 PM UTC· resolved Aug 20, 2026, 09:42 PM UTC
- investigating Aug 20, 2026, 08:41 PM UTC
We are investigating elevated errors related to file uploads.
- monitoring Aug 20, 2026, 08:53 PM UTC
We have deployed a fix and see no new errors. The team is monitoring to ensure there are no regressions.
- resolved Aug 20, 2026, 09:42 PM UTC
This issue has been resolved.
Minor June 19, 2026 Some usage statistics are delayed or incomplete 8h 7m
Started Jun 19, 2026, 03:06 PM UTC· resolved Jun 19, 2026, 11:13 PM UTC
- investigating Jun 19, 2026, 03:06 PM UTC
Some users have reported inaccurate statistics on some dashboards. We are actively investigating.
- identified Jun 19, 2026, 06:45 PM UTC
We have identified a root cause and are in the process of applying mitigations. Our caching system for tracking usage was incorrectly calculating usage, causing incorrect usage information and misapplying some limitations.
- monitoring Jun 19, 2026, 08:09 PM UTC
We've deployed a comprehensive mitigation and are monitoring for issues.
- resolved Jun 19, 2026, 11:13 PM UTC
This issue is resolved.
Minor May 29, 2026 Elevated Chat Errors 2h 8m App
Started May 29, 2026, 06:54 PM UTC· resolved May 29, 2026, 09:02 PM UTC
- investigating May 29, 2026, 06:54 PM UTC
We are investigating an issue that may cause some users to see failed or interrupted chat responses. Our team has identified the affected service path and is working on a fix. We will provide an update as soon as we have more information.
- identified May 29, 2026, 07:03 PM UTC
We have identified the issue and expect to have a mitigation deployed soon.
- identified May 29, 2026, 08:28 PM UTC
We are continuing to work on resolving the issue - we hope to have this resolved soon.
- resolved May 29, 2026, 09:02 PM UTC
The issue has now been resolved.
Minor May 1, 2026 Elevated errors in code sandboxes 1h 41m
Started May 01, 2026, 05:28 PM UTC· resolved May 01, 2026, 07:09 PM UTC
- investigating May 01, 2026, 05:28 PM UTC
We are seeing an increase in errors related to code execution and code sandboxes. Team is currently investigating the issue.
- identified May 01, 2026, 06:00 PM UTC
An issue was confirmed with our upstream provider for code sandboxes. We are in communication with the team and are working on a fix.
- monitoring May 01, 2026, 06:34 PM UTC
Our upstream provider has provided a mitigation. We are seeing recovery and a reduction in error rates. We are monitoring the situation.
- resolved May 01, 2026, 07:09 PM UTC
This issue is resolved.
Minor April 15, 2026 Elevated Platform Errors 24m App
Started Apr 15, 2026, 01:43 PM UTC· resolved Apr 15, 2026, 02:07 PM UTC
- investigating Apr 15, 2026, 01:43 PM UTC
Users are reporting elevated errors with Hatz. The team is currently investigating.
- monitoring Apr 15, 2026, 01:46 PM UTC
The team has applied a mitigation that resulted in an immediate decrease in error rates. The team is monitoring the fix.
- resolved Apr 15, 2026, 02:07 PM UTC
This issue has been resolved.
Minor February 26, 2026 Elevated Errors for SSO Users 32m App
Started Feb 26, 2026, 12:28 AM UTC· resolved Feb 26, 2026, 01:01 AM UTC
- investigating Feb 26, 2026, 12:28 AM UTC
We are seeing elevated errors for users logging in with enterprise SSO after an infrastructure upgrade. The team is currently investigating the issue.
- identified Feb 26, 2026, 12:41 AM UTC
The team has identified the issue and releasing immediate mitigations.
- monitoring Feb 26, 2026, 12:49 AM UTC
The mitigations have immediately reduced error rates. The team is monitoring the situation.
- resolved Feb 26, 2026, 01:01 AM UTC
This issue is resolved.
Minor February 12, 2026 Degraded File Uploads and Response Times 4h 34m App
Started Feb 12, 2026, 02:55 PM UTC· resolved Feb 12, 2026, 07:30 PM UTC
- investigating Feb 12, 2026, 02:55 PM UTC
An upstream outage is causing degraded performance with file upload and slower than normal response times. The team is investigating the issue.
- monitoring Feb 12, 2026, 03:15 PM UTC
The team has identified a mitigation and released a fix. We are seeing error rates reducing and request times are improving. The team is monitoring the situation.
- resolved Feb 12, 2026, 07:30 PM UTC
This degradation has been resolved.
Notice January 9, 2026 Documentation Provider Outage 1h 36m
Started Jan 09, 2026, 08:00 PM UTC· resolved Jan 09, 2026, 09:36 PM UTC
No vendor updates were posted for this incident.
Major January 7, 2026 Elevated Errors in AI Phone Agents 23m
Started Jan 07, 2026, 12:21 AM UTC· resolved Jan 07, 2026, 12:45 AM UTC
No vendor updates were posted for this incident.
Minor December 19, 2025 Elevated Errors in Platform 8m
Started Dec 19, 2025, 03:01 AM UTC· resolved Dec 19, 2025, 03:10 AM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Service Degradation from Upstream Provider Outage 1h 40m
Started Nov 18, 2025, 01:36 PM UTC· resolved Nov 18, 2025, 03:17 PM UTC
No vendor updates were posted for this incident.
Notice October 20, 2025 Temporary Service Disruption Due to Cloud Provider Issue 10h 37m
Started Oct 20, 2025, 02:22 PM UTC· resolved Oct 21, 2025, 12:59 AM UTC
No vendor updates were posted for this incident.