Hatchet incident

API and dashboard runs unavailable

Major Resolved View vendor source →

Hatchet experienced a major incident on December 4, 2025 affecting API (cloud.hatchet.run) and API (Hatchet API), lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 02:43 PM UTC
Resolved
Dec 04, 2025, 03:04 PM UTC
Duration
21m
Detected by Pingoru
Dec 04, 2025, 02:43 PM UTC

Affected components

API (cloud.hatchet.run)API (Hatchet API)

Update timeline

  1. investigating Dec 04, 2025, 02:43 PM UTC

    We are seeing DNS issues with our upstream database provider which is preventing runs from loading in the UI or over the API. Core queueing operations are not impacted, but endpoints utilizing the REST API will fail to respond.

  2. resolved Dec 04, 2025, 03:04 PM UTC

    This issue is now resolved and runs should be available again over the UI.