Workspace Service Disruption: RESOLVED

Update timeline

1. resolved Mar 22, 2026, 10:21 PM UTC

   Resolved: 22 March 2026 ET, 23 March NZT Testing has produced great results, and we are rolling this Hāpara Workspace update out today (Monday NZ, Sunday US). If there are any ongoing issues at all, please email [email protected] with the below details: Link to impacted Workspace Name of impacted card Impacted student email address (example) Approx date/time submitting work failed Any other details, like screenshots or error messages viewed Thank you for your patience while our Engineers worked on this issue, we look forward to feedback, thoughts or suggestions. To stay informed, click Follow and select “New articles and comments” to receive notifications when updates are posted. Updated: 17 March 2026 ET, 18 March NZT We have a solution in the final stages of testing and have applied this in a 'Beta' capacity to some impacted schools, with good feedback to date. Please reach out to [email protected] if you'd like this Beta fix applied, otherwise we will be finalising some further testing scenarios, and should have this applied globally soon. Thank you for your patience while we've been scoping this issue further. Updated: 12 March 2026 ET, 13 March NZT Our Engineering team has been updating back end systems, and refactoring Workspace code to align with recent Google updates. With ongoing testing, we anticipate a solution ready to go in the week coming and we sincerely apologise for the ongoing disruption. To stay informed, click Follow and select “New articles and comments” to receive notifications when updates are posted. Updated: 8 March 2026 ET, 9 March NZT Our Engineering team is testing solutions, to work within the new Google Drive permission scopes. We sincerely apologise for the ongoing disruption and appreciate your patience while we work on a fix. Created: 4 March 2026 ET, 5 March NZT We are receiving reports that Evidence/Assignments cannot be submitted in Hāpara Workspace. When attempting to submit a student assignment, you may see the message: “Looks like something went wrong!” Due to a recent “Limited access” change from Google, there are cases where Hāpara is unable to update the document’s permissions, which prevents the submission from completing. Our team is actively investigating and determining the best path to resolve this issue. We’ll share further updates as soon as more information is available. We apologise for the disruption and appreciate your patience while we work on a fix.