Hapara Outage History

Started Oct 06, 2026, 08:11 PM UTC· resolved Oct 06, 2026, 10:20 PM UTC

1. investigating Oct 06, 2026, 08:11 PM UTC

   October 6, 2026 at 11:25 AM PDT – Investigating We are currently investigating a service disruption affecting Hāpara Hall Pass. Impact: Some users may be unable to access the Hall Pass dashboard. When attempting to open Hall Pass, users may see the following message: This page couldn’t load Reload to try again, or go back. Our Engineering team is actively investigating the issue and working to restore normal access to Hall Pass. We will provide another update as soon as more information is available. Thank you for your patience while we investigate.

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Started Sep 01, 2026, 03:54 PM UTC· resolved Sep 01, 2026, 07:39 PM UTC

1. investigating Sep 01, 2026, 03:54 PM UTC

   We are currently experiencing a service disruption related to an ongoing Google Cloud issue. Impact: Teachers may encounter a “Server Error” message when accessing Hāpara and may be unable to access the platform. Our team is actively monitoring the issue with Google and will provide further updates as they become available.

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Started Apr 28, 2026, 12:25 AM UTC· resolved May 04, 2026, 11:59 PM UTC

1. investigating Apr 28, 2026, 12:25 AM UTC

   We are currently experiencing an issue with the search functions on the Our Library and Discover pages in Hāpara Workspace. As a result, workspaces may not appear when users visit these pages. Our team is aware of the issue and is working urgently to resolve it. We apologize for the inconvenience and appreciate your patience while we work on a fix.

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Started Mar 04, 2026, 09:49 PM UTC· resolved Mar 22, 2026, 10:21 PM UTC

1. resolved Mar 22, 2026, 10:21 PM UTC

   Resolved: 22 March 2026 ET, 23 March NZT Testing has produced great results, and we are rolling this Hāpara Workspace update out today (Monday NZ, Sunday US). If there are any ongoing issues at all, please email [email protected] with the below details: Link to impacted Workspace Name of impacted card Impacted student email address (example) Approx date/time submitting work failed Any other details, like screenshots or error messages viewed Thank you for your patience while our Engineers worked on this issue, we look forward to feedback, thoughts or suggestions. To stay informed, click Follow and select “New articles and comments” to receive notifications when updates are posted. Updated: 17 March 2026 ET, 18 March NZT We have a solution in the final stages of testing and have applied this in a 'Beta' capacity to some impacted schools, with good feedback to date. Please reach out to [email protected] if you'd like this Beta fix applied, otherwise we will be finalising some further testing scenarios, and should have this applied globally soon. Thank you for your patience while we've been scoping this issue further. Updated: 12 March 2026 ET, 13 March NZT Our Engineering team has been updating back end systems, and refactoring Workspace code to align with recent Google updates. With ongoing testing, we anticipate a solution ready to go in the week coming and we sincerely apologise for the ongoing disruption. To stay informed, click Follow and select “New articles and comments” to receive notifications when updates are posted. Updated: 8 March 2026 ET, 9 March NZT Our Engineering team is testing solutions, to work within the new Google Drive permission scopes. We sincerely apologise for the ongoing disruption and appreciate your patience while we work on a fix. Created: 4 March 2026 ET, 5 March NZT We are receiving reports that Evidence/Assignments cannot be submitted in Hāpara Workspace. When attempting to submit a student assignment, you may see the message: “Looks like something went wrong!” Due to a recent “Limited access” change from Google, there are cases where Hāpara is unable to update the document’s permissions, which prevents the submission from completing. Our team is actively investigating and determining the best path to resolve this issue. We’ll share further updates as soon as more information is available. We apologise for the disruption and appreciate your patience while we work on a fix.

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