Gusto had 15 outages in the last 2 years totaling 19h 50m of downtime — averaging 0.6 incidents per month.
There were 15 Gusto outages since September 10, 2024 totaling 19h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re investigating now. We’ll keep this page updated as we fix the problem.
This incident has been resolved.
Some customers may be unable to run payroll at this time.
This incident has been resolved.
Some administrators are unable to run payroll
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
This incident has been resolved.
We are currently investigating an outage with our chat channel, please consider phone or email for support.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.
On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Performance is currently degraded on the Gusto settings page, Gusto is aware and working on a resolution.
This incident has been resolved.
We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Customers should no longer be experiencing slowness and errors in Gusto.
We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.
Customers should no longer be experiencing slowness and errors in their Gusto dashboard.
We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.
Customers should no longer be experiencing slowness and errors due to this issue.
This incident has been resolved.
We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue that has resulted in longer wait times when calling Gusto. Feel free to use chat for immediate assistance. We are working to resolve this issue as quickly as possible.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
No issues have been seen since 8:42p PT, we consider this issue resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues. Some pages are loading slowly.
This incident has been resolved.