Gusto Outage History

Gusto is up right now

Gusto had 16 outages in the last 2 years totaling 20h 0m of downtime — averaging 0.7 incidents per month.

There were 16 Gusto outages since August 5, 2024 totaling 20h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gusto.com

Major June 25, 2026

Gusto is down

Detected by Pingoru
Jun 25, 2026, 10:06 PM UTC
Resolved
Jun 25, 2026, 10:27 PM UTC
Duration
21m
Affected: Gusto.com websitePayroll, Benefits, HRGusto Mobile
Timeline · 2 updates
  1. investigating Jun 25, 2026, 10:06 PM UTC

    We’re investigating now. We’ll keep this page updated as we fix the problem.

  2. resolved Jun 25, 2026, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2026

All administrators are unable to run payroll

Detected by Pingoru
Mar 25, 2026, 11:45 PM UTC
Resolved
Mar 26, 2026, 01:51 AM UTC
Duration
2h 6m
Affected: Payroll, Benefits, HRGusto MobileAPI
Timeline · 6 updates
  1. investigating Mar 25, 2026, 11:45 PM UTC

    Some administrators are unable to run payroll

  2. investigating Mar 25, 2026, 11:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 26, 2026, 01:15 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 26, 2026, 01:17 AM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 26, 2026, 01:50 AM UTC

    We are continuing to investigate this issue.

  6. resolved Mar 26, 2026, 01:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 16, 2025

We are aware that customers may be experiencing issues when accessing Gusto.

Detected by Pingoru
Dec 16, 2025, 06:16 PM UTC
Resolved
Dec 16, 2025, 08:57 PM UTC
Duration
2h 40m
Affected: Gusto.com websitePayroll, Benefits, HRGusto MobileAPI
Timeline · 4 updates
  1. investigating Dec 16, 2025, 06:16 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 16, 2025, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2025, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.

  4. resolved Dec 16, 2025, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 7, 2025

Chat channel unavailable

Detected by Pingoru
Nov 07, 2025, 02:35 PM UTC
Resolved
Nov 07, 2025, 03:46 PM UTC
Duration
1h 11m
Affected: Chat System
Timeline · 3 updates
  1. investigating Nov 07, 2025, 02:35 PM UTC

    We are currently investigating an outage with our chat channel, please consider phone or email for support.

  2. investigating Nov 07, 2025, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 07, 2025, 03:46 PM UTC

    We are continuing to investigate this issue.

Read the full incident report →

Major October 24, 2025

Investigating issues with Payroll Processing for some users

Detected by Pingoru
Oct 24, 2025, 07:39 PM UTC
Resolved
Oct 24, 2025, 07:54 PM UTC
Duration
14m
Affected: Payroll, Benefits, HR
Timeline · 2 updates
  1. investigating Oct 24, 2025, 07:39 PM UTC

    We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.

  2. resolved Oct 24, 2025, 07:54 PM UTC

    On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.

Read the full incident report →

Critical June 26, 2025

We are aware that some customers may be experiencing issues accessing Gusto.com.

Detected by Pingoru
Jun 26, 2025, 06:45 PM UTC
Resolved
Jun 26, 2025, 08:32 PM UTC
Duration
1h 47m
Affected: Gusto.com websiteAPI
Timeline · 5 updates
  1. investigating Jun 26, 2025, 06:45 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 26, 2025, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 26, 2025, 07:00 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 26, 2025, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 26, 2025, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2025

Gusto settings page performance degradation

Detected by Pingoru
Feb 17, 2025, 07:24 PM UTC
Resolved
Feb 17, 2025, 08:13 PM UTC
Duration
49m
Affected: Payroll, Benefits, HR
Timeline · 2 updates
  1. identified Feb 17, 2025, 07:24 PM UTC

    Performance is currently degraded on the Gusto settings page, Gusto is aware and working on a resolution.

  2. resolved Feb 17, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2024

Customers are experiencing slowness and errors when accessing Gusto

Detected by Pingoru
Nov 22, 2024, 07:09 PM UTC
Resolved
Nov 22, 2024, 08:57 PM UTC
Duration
1h 48m
Affected: Gusto.com websiteAPI
Timeline · 5 updates
  1. investigating Nov 22, 2024, 07:09 PM UTC

    We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

  2. investigating Nov 22, 2024, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 22, 2024, 07:16 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 22, 2024, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Nov 22, 2024, 08:57 PM UTC

    Customers should no longer be experiencing slowness and errors in Gusto.

Read the full incident report →

Minor November 20, 2024

Customers are experiencing slowness and errors

Detected by Pingoru
Nov 20, 2024, 05:09 PM UTC
Resolved
Nov 20, 2024, 05:22 PM UTC
Duration
12m
Affected: Payroll, Benefits, HRAPI
Timeline · 2 updates
  1. investigating Nov 20, 2024, 05:09 PM UTC

    We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.

  2. resolved Nov 20, 2024, 05:22 PM UTC

    Customers should no longer be experiencing slowness and errors in their Gusto dashboard.

Read the full incident report →

Major October 31, 2024

Some customers are experiencing slowness and errors in their Gusto dashboard

Detected by Pingoru
Oct 31, 2024, 05:09 PM UTC
Resolved
Oct 31, 2024, 06:20 PM UTC
Duration
1h 10m
Affected: Gusto.com websitePayroll, Benefits, HR
Timeline · 3 updates
  1. investigating Oct 31, 2024, 05:09 PM UTC

    We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.

  2. monitoring Oct 31, 2024, 05:17 PM UTC

    Customers should no longer be experiencing slowness and errors due to this issue.

  3. resolved Oct 31, 2024, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 17, 2024

All customers are unable to use our chat option for support.

Detected by Pingoru
Oct 17, 2024, 02:35 PM UTC
Resolved
Oct 17, 2024, 04:08 PM UTC
Duration
1h 32m
Affected: Chat System
Timeline · 4 updates
  1. investigating Oct 17, 2024, 02:35 PM UTC

    We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.

  2. identified Oct 17, 2024, 03:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2024, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2024, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

Some customers may experience longer wait times when calling Gusto

Detected by Pingoru
Sep 19, 2024, 02:16 PM UTC
Resolved
Sep 19, 2024, 03:19 PM UTC
Duration
1h 2m
Affected: Phone System
Timeline · 2 updates
  1. investigating Sep 19, 2024, 02:16 PM UTC

    We have identified an issue that has resulted in longer wait times when calling Gusto. Feel free to use chat for immediate assistance. We are working to resolve this issue as quickly as possible.

  2. resolved Sep 19, 2024, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2024

Some customers are experiencing an error when accessing Gusto.

Detected by Pingoru
Sep 17, 2024, 01:31 AM UTC
Resolved
Sep 17, 2024, 04:50 AM UTC
Duration
3h 19m
Affected: Gusto.com websiteAPI
Timeline · 4 updates
  1. investigating Sep 17, 2024, 01:31 AM UTC

    We are currently investigating this issue.

  2. identified Sep 17, 2024, 02:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 17, 2024, 03:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2024, 04:50 AM UTC

    No issues have been seen since 8:42p PT, we consider this issue resolved.

Read the full incident report →

Major September 10, 2024

Some Users are unable to access Gusto

Detected by Pingoru
Sep 10, 2024, 08:57 PM UTC
Resolved
Sep 10, 2024, 09:34 PM UTC
Duration
37m
Affected: Gusto.com websitePayroll, Benefits, HR
Timeline · 5 updates
  1. investigating Sep 10, 2024, 08:57 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2024, 09:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 10, 2024, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 10, 2024, 09:17 PM UTC

    We are continuing to monitor for any further issues. Some pages are loading slowly.

  5. resolved Sep 10, 2024, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2024

We are aware that some customers are experiencing issues running payroll.

Detected by Pingoru
Aug 05, 2024, 10:04 PM UTC
Resolved
Aug 05, 2024, 10:14 PM UTC
Duration
9m
Affected: Payroll, Benefits, HR
Timeline · 3 updates
  1. investigating Aug 05, 2024, 10:04 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 05, 2024, 10:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 05, 2024, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →