Gusto had 12 outages in the last 2 years totaling 14h 51m of downtime — averaging 0.5 incidents per month.
There were 12 Gusto outages since October 17, 2024 totaling 14h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re investigating now. We’ll keep this page updated as we fix the problem.
This incident has been resolved.
Some customers may be unable to run payroll at this time.
This incident has been resolved.
Some administrators are unable to run payroll
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
This incident has been resolved.
We are currently investigating an outage with our chat channel, please consider phone or email for support.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.
On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Performance is currently degraded on the Gusto settings page, Gusto is aware and working on a resolution.
This incident has been resolved.
We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
Customers should no longer be experiencing slowness and errors in Gusto.
We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.
Customers should no longer be experiencing slowness and errors in their Gusto dashboard.
We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.
Customers should no longer be experiencing slowness and errors due to this issue.
This incident has been resolved.
We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.