GUIDEcx Outage History

GUIDEcx is up right now

GUIDEcx had 7 outages in the last 2 years totaling 58m of downtime — averaging 0.3 incidents per month.

There were 7 GUIDEcx outages since September 16, 2025 totaling 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.guidecx.com

Notice July 30, 2026

GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page.

Detected by Pingoru
Jul 30, 2026, 10:28 PM UTC
Resolved
Jul 30, 2026, 11:26 PM UTC
Duration
58m
Affected: OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 10:28 PM UTC

    We are currently investigating this incident.

  2. investigating Jul 30, 2026, 10:54 PM UTC

    Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause.

  3. resolved Jul 30, 2026, 11:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Infrastructure Update - Minimal Expected Disruptions

Detected by Pingoru
May 07, 2026, 02:00 AM UTC
Resolved
May 07, 2026, 02:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 07, 2026, 02:00 AM UTC

    Type: Maintenance Duration: 1 hour and 28 minutes Affected Components: Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management May 7, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate any down time, but some users might experience slowness or even potential error pages while navigating in our 1.0 (Legacy) product. May 7, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 03:28:05 GMT+0 - Completed - Maintenance has completed successfully.

Read the full incident report →

Major March 26, 2026

Infrastructure Upgrade - No anticipated down time

Detected by Pingoru
Mar 26, 2026, 01:00 AM UTC
Resolved
Mar 26, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 26, 2026, 01:00 AM UTC

    Type: Maintenance Duration: 48 minutes Affected Components: , Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management, Web Application → Mar 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 26, 01:47:41 GMT+0 - Completed - Maintenance has completed successfully. Mar 26, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate having any down time within the application, but wanted everyone to be made aware.

Read the full incident report →