GUIDEcx experienced a major incident on August 7, 2024, lasting 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2024, 07:20 PM UTC
We are investigating unavailability of the web interface. The API and recipes are still working. No data has been lost. .
- identified Aug 07, 2024, 07:21 PM UTC
Vercel is having an outage. GUIDEcx uses that system for hosting of the front end web interace. We are escalating with them now. .
- monitoring Aug 07, 2024, 07:25 PM UTC
Vercel is back up again. The web interface is available. We will monitor the status for a few more minutes. .
- monitoring Aug 07, 2024, 07:28 PM UTC
Vercel is volatile right now and access is temporarily lost again. We are continuing to escalate with them..
- monitoring Aug 07, 2024, 07:37 PM UTC
Vercel status has been integrated into our status page for the top section called "Web Application". Real time updates on their progress fixing the hosting of the front end interface can be monitored in the "Edge Functions" and "Edge Middleware" components. .
- monitoring Aug 07, 2024, 07:42 PM UTC
Vercel has identified the deeper root cause on their end and they are working on resolving the issue. Thousands of sites and systems around the world are having the same issue so the urgency drives the expectation this should be resolved within the next few minutes. .
- monitoring Aug 07, 2024, 07:44 PM UTC
Access is back again. We will monitor to ensure it remains stable. .
- resolved Aug 07, 2024, 07:51 PM UTC
Fix has been applied by Vercel. Access is consistently restored. All systems operational. .