GUIDEcx experienced a minor incident on April 30, 2025, lasting 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 30, 2025, 08:55 PM UTC
We are currently investigating this incident..
- identified Apr 30, 2025, 08:56 PM UTC
The root cause has been identified. An index is being applied that will help. .
- monitoring Apr 30, 2025, 09:03 PM UTC
The improvements have been applied and we are monitoring the impact to ensure all logins are being processed quickly. .
- resolved Apr 30, 2025, 09:32 PM UTC
The fix was successful. All logins are working well. .