GUIDEcx incident

SAML SSO Timeouts

Minor Resolved View vendor source →

GUIDEcx experienced a minor incident on January 30, 2026, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 05:44 PM UTC
Resolved
Jan 30, 2026, 06:06 PM UTC
Duration
22m
Detected by Pingoru
Jan 30, 2026, 05:44 PM UTC

Update timeline

  1. investigating Jan 30, 2026, 05:44 PM UTC

    We are currently investigating reports of timeout issues for SAML SSO impacting some customers.

  2. monitoring Jan 30, 2026, 06:00 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. resolved Jan 30, 2026, 06:06 PM UTC

    This incident has been resolved..

  4. monitoring Jan 30, 2026, 06:28 PM UTC

    This morning, between approximately 10:00 and 10:45 MST, a small number of users experienced intermittent issues signing in using SAML SSO. Because the impact was limited and overall error rates remained within SLA thresholds, automated monitoring did not alert the operations team. After receiving customer reports, our team promptly investigated, identified a configuration issue affecting one of the services supporting SAML authentication, and resolved it. Full SAML SSO functionality was restored by 10:45 MST. We apologize for the inconvenience to the affected users..