GuestPoint had 3 outages in the last 2 years totaling 20h 45m of downtime — averaging 0.1 incidents per month.
There were 3 GuestPoint outages since April 19, 2026 totaling 20h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Availability updates are currently returning errors from Su. Su support have been informed and are investigating. Reservation collection is not affected.
Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.
When switching to a new authentication model required by su, updates for availability and rates sent to Su are being rejected. Cause is being investigated by Su.
Note that reservation collection is also impacted.
Reservations are now being being collected using the old method. Rates and Availability updates remain impacted.
Availability and Rate updates are being processed OK now. A full update of all rates and availability is underway for all connected properties to ensure the channel manager has the latest data. Reservations are being collected OK. We will continue monitoring the systems.
The issue has been resolved and all communication is OK now.