GuestPoint Outage History

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GuestPoint had 5 outages in the last 2 years totaling 27h 30m of downtime — averaging 0.2 incidents per month.

There were 5 GuestPoint outages since April 19, 2026 totaling 27h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://statuspage.guestpoint.com

Minor August 27, 2026

Slow Responses on GuestPoint Cloud

Detected by Pingoru
Aug 27, 2026, 10:41 PM UTC
Resolved
Aug 28, 2026, 02:15 AM UTC
Duration
3h 33m
Timeline · 5 updates
  1. investigating Aug 27, 2026, 10:41 PM UTC

    We are investigating very slow responses in the Cloud environment this morning.

  2. investigating Aug 27, 2026, 11:26 PM UTC

    Responsiveness should be improved now. We are continuing to monitor closely.

  3. investigating Aug 28, 2026, 12:14 AM UTC

    We are aware that performance is still suffering and we are continuing to work on it. Please note that this issue is not related in any way to the software release yesterday.

  4. monitoring Aug 28, 2026, 12:50 AM UTC

    Operations have now returned to normal, with a known exception being the re-opened accounts screen which we continue to investigate.

  5. resolved Aug 28, 2026, 02:33 AM UTC

    The system performance remains normal apart from an issue with re-opened accounts. We are closing this incident, but separately investigating this particular issue.

Read the full incident report →

Minor June 26, 2026

Lumpy response times for GuestPoint Cloud

Detected by Pingoru
Jun 26, 2026, 03:44 AM UTC
Resolved
Jun 26, 2026, 06:56 AM UTC
Duration
3h 11m
Timeline · 3 updates
  1. monitoring Jun 26, 2026, 03:44 AM UTC

    GuestPoint Cloud server is currently experiencing periodic slow responses. Technical staff have identified the cause and are working on the issue.

  2. resolved Jun 26, 2026, 06:53 AM UTC

    Response times are returning to normal. Our sincere apologies for the inconvenience. We will continue to monitor the situation. It appears that the issue was the result of archiving a large amount of obsolete data that happened last night as part of our ongoing program to improve performance. This unfortunately and unexpectedly caused our database engine to regularly choose sub-optimal ways of retrieving data, causing it to become extremely busy. We have completed a process to get the system to renew the information it uses when deciding the best way to find data.

  3. resolved Jun 26, 2026, 07:07 AM UTC

Read the full incident report →

Minor June 10, 2026

Availability Updates not going through for GuestPoint Premium / Su

Detected by Pingoru
Jun 10, 2026, 06:35 AM UTC
Resolved
Jun 10, 2026, 07:12 AM UTC
Duration
36m
Timeline · 2 updates
  1. investigating Jun 10, 2026, 06:35 AM UTC

    Availability updates are currently returning errors from Su. Su support have been informed and are investigating. Reservation collection is not affected.

  2. resolved Jun 10, 2026, 07:12 AM UTC

    Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.

Read the full incident report →

Minor June 2, 2026

Issues updating availability and rates to Guestpoint Premium/Su

Detected by Pingoru
Jun 02, 2026, 04:18 AM UTC
Resolved
Jun 02, 2026, 05:51 AM UTC
Duration
1h 33m
Timeline · 5 updates
  1. investigating Jun 02, 2026, 04:18 AM UTC

    When switching to a new authentication model required by su, updates for availability and rates sent to Su are being rejected. Cause is being investigated by Su.

  2. investigating Jun 02, 2026, 04:28 AM UTC

    Note that reservation collection is also impacted.

  3. investigating Jun 02, 2026, 04:54 AM UTC

    Reservations are now being being collected using the old method. Rates and Availability updates remain impacted.

  4. monitoring Jun 02, 2026, 05:22 AM UTC

    Availability and Rate updates are being processed OK now. A full update of all rates and availability is underway for all connected properties to ensure the channel manager has the latest data. Reservations are being collected OK. We will continue monitoring the systems.

  5. resolved Jun 02, 2026, 05:51 AM UTC

    The issue has been resolved and all communication is OK now.

Read the full incident report →