GuestPoint incident

Slow Responses on GuestPoint Cloud

Minor Resolved

GuestPoint experienced a minor incident on August 27, 2026, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 10:41 PM UTC
Resolved
Aug 28, 2026, 02:15 AM UTC
Duration
3h 33m
Detected by Pingoru
Aug 27, 2026, 10:41 PM UTC

Update timeline

  1. investigating Aug 27, 2026, 10:41 PM UTC

    We are investigating very slow responses in the Cloud environment this morning.

  2. investigating Aug 27, 2026, 11:26 PM UTC

    Responsiveness should be improved now. We are continuing to monitor closely.

  3. investigating Aug 28, 2026, 12:14 AM UTC

    We are aware that performance is still suffering and we are continuing to work on it. Please note that this issue is not related in any way to the software release yesterday.

  4. monitoring Aug 28, 2026, 12:50 AM UTC

    Operations have now returned to normal, with a known exception being the re-opened accounts screen which we continue to investigate.

  5. resolved Aug 28, 2026, 02:33 AM UTC

    The system performance remains normal apart from an issue with re-opened accounts. We are closing this incident, but separately investigating this particular issue.