GuestPoint incident

Issues updating availability and rates to Guestpoint Premium/Su

Minor Resolved

GuestPoint experienced a minor incident on June 2, 2026, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 04:18 AM UTC
Resolved
Jun 02, 2026, 05:51 AM UTC
Duration
1h 33m
Detected by Pingoru
Jun 02, 2026, 04:18 AM UTC

Update timeline

  1. investigating Jun 02, 2026, 04:18 AM UTC

    When switching to a new authentication model required by su, updates for availability and rates sent to Su are being rejected. Cause is being investigated by Su.

  2. investigating Jun 02, 2026, 04:28 AM UTC

    Note that reservation collection is also impacted.

  3. investigating Jun 02, 2026, 04:54 AM UTC

    Reservations are now being being collected using the old method. Rates and Availability updates remain impacted.

  4. monitoring Jun 02, 2026, 05:22 AM UTC

    Availability and Rate updates are being processed OK now. A full update of all rates and availability is underway for all connected properties to ensure the channel manager has the latest data. Reservations are being collected OK. We will continue monitoring the systems.

  5. resolved Jun 02, 2026, 05:51 AM UTC

    The issue has been resolved and all communication is OK now.