Is GuestPoint down?
Last checked 6m agoNo incidents right now.
GuestPoint is operational right now. Last checked 6m ago; the most recent incident resolved 35d ago.
Real-time GuestPoint status, recent outages, and incident history — pulled directly from GuestPoint's official status page at https://statuspage.guestpoint.com every 5 minutes. Pingoru tracks 31 GuestPoint services and has captured 4 incidents in the last 90 days (99.89% uptime). Get email, Slack, Discord, or webhook alerts the moment GuestPoint reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 3 updates
- monitoring · Jun 26, 2026, 03:44 AM UTC
GuestPoint Cloud server is currently experiencing periodic slow responses. Technical staff have identified the cause and are working on the issue.
- resolved · Jun 26, 2026, 06:53 AM UTC
Response times are returning to normal. Our sincere apologies for the inconvenience. We will continue to monitor the situation. It appears that the issue was the result of archiving a large amount of obsolete data that happened last night as part of our ongoing program to improve performance. This unfortunately and unexpectedly caused our database engine to regularly choose sub-optimal ways of retrieving data, causing it to become extremely busy. We have completed a process to get the system to renew the information it uses when deciding the best way to find data.
- resolved · Jun 26, 2026, 07:07 AM UTC
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Timeline · 2 updates
- investigating · Jun 10, 2026, 06:35 AM UTC
Availability updates are currently returning errors from Su. Su support have been informed and are investigating. Reservation collection is not affected.
- resolved · Jun 10, 2026, 07:12 AM UTC
Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.
Latest: Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.
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Timeline · 5 updates
- investigating · Jun 02, 2026, 04:18 AM UTC
When switching to a new authentication model required by su, updates for availability and rates sent to Su are being rejected. Cause is being investigated by Su.
- investigating · Jun 02, 2026, 04:28 AM UTC
Note that reservation collection is also impacted.
- investigating · Jun 02, 2026, 04:54 AM UTC
Reservations are now being being collected using the old method. Rates and Availability updates remain impacted.
- monitoring · Jun 02, 2026, 05:22 AM UTC
Availability and Rate updates are being processed OK now. A full update of all rates and availability is underway for all connected properties to ensure the channel manager has the latest data. Reservations are being collected OK. We will continue monitoring the systems.
- resolved · Jun 02, 2026, 05:51 AM UTC
The issue has been resolved and all communication is OK now.
Latest: The issue has been resolved and all communication is OK now.
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- Started Jun 26, 2026, 03:44 AM UTC · Resolved Jun 26, 2026, 06:56 AM UTC · 3h 11m
- Started Jun 10, 2026, 06:35 AM UTC · Resolved Jun 10, 2026, 07:12 AM UTC · 36m
- Started Jun 02, 2026, 04:18 AM UTC · Resolved Jun 02, 2026, 05:51 AM UTC · 1h 33m