Is GuestPoint down?

Last checked 6m ago
Current status
GuestPoint is up

No incidents right now.

Official status page: https://statuspage.guestpoint.com · Polled every 5 minutes · 31 components tracked

GuestPoint is operational right now. Last checked 6m ago; the most recent incident resolved 35d ago.

Real-time GuestPoint status, recent outages, and incident history — pulled directly from GuestPoint's official status page at https://statuspage.guestpoint.com every 5 minutes. Pingoru tracks 31 GuestPoint services and has captured 4 incidents in the last 90 days (99.89% uptime). Get email, Slack, Discord, or webhook alerts the moment GuestPoint reports a new incident — free for 5 monitors, no credit card.

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GuestPoint uptime 99.89% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 3h 11m
    Started Jun 26, 2026, 03:44 AM UTC · Resolved Jun 26, 2026, 06:56 AM UTC
    Timeline · 3 updates
    • monitoring · Jun 26, 2026, 03:44 AM UTC

      GuestPoint Cloud server is currently experiencing periodic slow responses. Technical staff have identified the cause and are working on the issue.

    • resolved · Jun 26, 2026, 06:53 AM UTC

      Response times are returning to normal.  Our sincere apologies for the inconvenience. We will continue to monitor the situation. It appears that the issue was the result of archiving a large amount of obsolete data that happened last night as part of our ongoing program to improve performance. This unfortunately and unexpectedly caused our database engine to regularly choose sub-optimal ways of retrieving data, causing it to become extremely busy. We have completed a process to get the system to renew the information it uses when deciding the best way to find data.

    • resolved · Jun 26, 2026, 07:07 AM UTC

  2. Resolved 36m
    Started Jun 10, 2026, 06:35 AM UTC · Resolved Jun 10, 2026, 07:12 AM UTC
    Timeline · 2 updates
    • investigating · Jun 10, 2026, 06:35 AM UTC

      Availability updates are currently returning errors from Su. Su support have been informed and are investigating. Reservation collection is not affected.

    • resolved · Jun 10, 2026, 07:12 AM UTC

      Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.

    Latest: Availability updates are going through OK again now. We will re-push the latest availability for the failed updates.

  3. Resolved 1h 33m
    Started Jun 02, 2026, 04:18 AM UTC · Resolved Jun 02, 2026, 05:51 AM UTC
    Timeline · 5 updates
    • investigating · Jun 02, 2026, 04:18 AM UTC

      When switching to a new authentication model required by su, updates for availability and rates sent to Su are being rejected. Cause is being investigated by Su.

    • investigating · Jun 02, 2026, 04:28 AM UTC

      Note that reservation collection is also impacted.

    • investigating · Jun 02, 2026, 04:54 AM UTC

      Reservations are now being being collected using the old method. Rates and Availability updates remain impacted.

    • monitoring · Jun 02, 2026, 05:22 AM UTC

      Availability and Rate updates are being processed OK now. A full update of all rates and availability is underway for all connected properties to ensure the channel manager has the latest data. Reservations are being collected OK. We will continue monitoring the systems.

    • resolved · Jun 02, 2026, 05:51 AM UTC

      The issue has been resolved and all communication is OK now.

    Latest: The issue has been resolved and all communication is OK now.

Outage history

Past 90 days · 3 incidents View full outage history →