GuestPoint incident

Lumpy response times for GuestPoint Cloud

Minor Resolved

GuestPoint experienced a minor incident on June 26, 2026, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 03:44 AM UTC
Resolved
Jun 26, 2026, 06:56 AM UTC
Duration
3h 11m
Detected by Pingoru
Jun 26, 2026, 03:44 AM UTC

Update timeline

  1. monitoring Jun 26, 2026, 03:44 AM UTC

    GuestPoint Cloud server is currently experiencing periodic slow responses. Technical staff have identified the cause and are working on the issue.

  2. resolved Jun 26, 2026, 06:53 AM UTC

    Response times are returning to normal. Our sincere apologies for the inconvenience. We will continue to monitor the situation. It appears that the issue was the result of archiving a large amount of obsolete data that happened last night as part of our ongoing program to improve performance. This unfortunately and unexpectedly caused our database engine to regularly choose sub-optimal ways of retrieving data, causing it to become extremely busy. We have completed a process to get the system to renew the information it uses when deciding the best way to find data.

  3. resolved Jun 26, 2026, 07:07 AM UTC