Growlink Outage History

There were 4 Growlink outages since February 26, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor April 9, 2026

SMS and Mobile Notifications Currently Unavailable

Affected: SMS NotificationsPush NotificationsEmail Notifications

Timeline · 3 updates

identified Apr 09, 2026, 02:53 PM UTC

Status: Identified Our messaging provider for system alerts is currently experiencing an outage and are unable to deliver Growlink messages. We've implemented a workaround for e-mail, and those alerts should continue sending, but SMS messages and push notifications are currently unavailable. The provider has identified the issue and is actively working on a fix. Affected components SMS Notifications (Full outage) Push Notifications (Full outage)
monitoring Apr 09, 2026, 03:00 PM UTC

Status: Monitoring Our messaging provider has deployed a fix, and we are seeing messages sending successfully. We'll continue to monitor for stability for the time being. Affected components SMS Notifications (Operational) Push Notifications (Operational) Email Notifications (Operational)
resolved Apr 09, 2026, 07:00 PM UTC

Status: Resolved Since the fix was applied this morning, we've observed no additional disruption, and we are marking the incident resolved. Affected components SMS Notifications (Operational) Push Notifications (Operational) Email Notifications (Operational)

Minor April 5, 2026

Affected: Mobile App 2.0IoT DevicesWeb App

Timeline · 3 updates

investigating Apr 05, 2026, 02:46 PM UTC

Status: Investigating We're observing a drop in connected IoT devices to our Azure cloud infrastructure. These devices will continue to operate normally, but you may currently have issues accessing them through the mobile app or via the devices page of the web portal. We've reached out to Azure for assistance investigating the problem. Affected components Web App (Partial outage) IoT Devices (Partial outage) Mobile App 2.0 (Partial outage)
monitoring Apr 05, 2026, 03:18 PM UTC

Status: Monitoring All affected devices are now communicating with IoT cloud infrastructure again. We are awaiting information from Azure and will post an update when we know more. We'll continue monitoring to ensure there is no remaining disruption. Affected components Web App (Operational) IoT Devices (Operational) Mobile App 2.0 (Operational)
resolved Apr 05, 2026, 08:36 PM UTC

Status: Resolved We've not yet received a root cause analysis on this morning's partial fleet disconnection issue, but the system has been operating normally since those devices reconnected. We will share any additional information we receive, but we are going ahead and marking the incident fully resolved. Affected components Web App (Operational) IoT Devices (Operational) Mobile App 2.0 (Operational)

Minor March 12, 2026

Affected: Mobile App 2.0Web App

Timeline · 3 updates

identified Mar 12, 2026, 03:02 PM UTC

Status: Identified Microsoft have reported service impacts affecting part of the Growlink backend in our Azure region. They're actively addressing the problem, but we're seeing intermittent issues loading Growlink apps. In the meantime, we are investigating any potential workarounds we can implement on our end. Affected components Mobile App 2.0 (Partial outage) Web App (Partial outage)
monitoring Mar 12, 2026, 03:46 PM UTC

Status: Monitoring We have readied a workaround on our end to mitigate issues caused by the Azure disruption, but no ongoing issues have been observed for about 25 minutes now. We are awaiting a status update from Azure, and we will share more detail if anything changes or when we know more. Affected components Web App (Operational) Mobile App 2.0 (Operational)
resolved Mar 12, 2026, 05:34 PM UTC

Status: Resolved We're still awaiting a root cause analysis from Azure, but we haven't observed any repeat disruptions since the last update, and we are marking the incident resolved. Affected components Web App (Operational) Mobile App 2.0 (Operational)

Minor February 26, 2026

Affected: Web App

Timeline · 4 updates

investigating Feb 26, 2026, 02:00 PM UTC

Status: Investigating We're investigating a major performance issue with our primary operational database that's leading to app and portal unavailability. We'll update as soon as we know more. Affected components Web App (Full outage)
investigating Feb 26, 2026, 02:23 PM UTC

Status: Investigating Things are a bit sluggish, but we've mitigated the impact through resource scaling. Apps should now be operational. We have identified a potential fix and will be testing for release momentarily. Affected components Web App (Degraded performance)
investigating Feb 26, 2026, 02:46 PM UTC

Status: Investigating The infrastructure allocation has stabilized the system, and it's performing as would normally be expected. We are verifying a fix for the underlying issue and will be applying it shortly. Affected components Web App (Operational)
resolved Feb 26, 2026, 05:30 PM UTC

Status: Resolved We've been unable to confirm any potential hotfixes will address the underlying issue, and performance has continued to improve without it. We will be monitoring throughout the day, and we are now working on a scheduled update in the coming days to fully optimize the component in question and establish a long-term fix to prevent disruption in the future and improve overall performance. Affected components Web App (Operational)

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