Portal and App Unavailable

Update timeline

1. investigating Feb 26, 2026, 02:00 PM UTC

   Status: Investigating We're investigating a major performance issue with our primary operational database that's leading to app and portal unavailability. We'll update as soon as we know more. Affected components Web App (Full outage)

2. investigating Feb 26, 2026, 02:23 PM UTC

   Status: Investigating Things are a bit sluggish, but we've mitigated the impact through resource scaling. Apps should now be operational. We have identified a potential fix and will be testing for release momentarily. Affected components Web App (Degraded performance)

3. investigating Feb 26, 2026, 02:46 PM UTC

   Status: Investigating The infrastructure allocation has stabilized the system, and it's performing as would normally be expected. We are verifying a fix for the underlying issue and will be applying it shortly. Affected components Web App (Operational)

4. resolved Feb 26, 2026, 05:30 PM UTC

   Status: Resolved We've been unable to confirm any potential hotfixes will address the underlying issue, and performance has continued to improve without it. We will be monitoring throughout the day, and we are now working on a scheduled update in the coming days to fully optimize the component in question and establish a long-term fix to prevent disruption in the future and improve overall performance. Affected components Web App (Operational)