Growlink experienced a minor incident on May 14, 2026 affecting Mobile App 2.0 and Reporting and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 03:50 PM UTC
Status: Investigating We're seeing some backend timeouts loading facility and room data and are currently investigating. Affected components Reporting (Partial outage) Mobile App 2.0 (Partial outage) Web App (Partial outage)
- identified May 14, 2026, 03:55 PM UTC
Status: Identified We've identified the service that started failing, and we are making updates to mitigate. Affected components Web App (Partial outage) Reporting (Partial outage) Mobile App 2.0 (Partial outage)
- identified May 14, 2026, 04:06 PM UTC
Status: Identified It looks like a temporary backend infrastructure issue led to an escalation of request volume, as the portal and app continued trying to request data from the reporting server. This made it difficult for the server to recover on its own, so we added more resources to accommodate, and everything began to stabilize. Affected components Web App (Operational) Reporting (Operational) Mobile App 2.0 (Operational)
- monitoring May 14, 2026, 04:08 PM UTC
Status: Monitoring It looks like a temporary backend infrastructure issue led to an escalation of request volume, as the portal and app continued trying to request data from the reporting server. This made it difficult for the server to recover on its own, so we added more resources to accommodate, and everything began to stabilize. Affected components Web App (Operational) Reporting (Operational) Mobile App 2.0 (Operational)
- resolved May 14, 2026, 04:37 PM UTC
Status: Resolved All systems are operating normally now. Affected components Web App (Operational) Reporting (Operational) Mobile App 2.0 (Operational)