Grow had 10 outages in the last 2 years totaling 611h 48m of downtime — averaging 0.4 incidents per month.
There were 10 Grow outages since July 16, 2024 totaling 611h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
There is an issue with Facebook Ads connector that we are working to resolve. We are currently waiting for Facebook to restore connectivity.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an ongoing AWS outage in the us-east-1 region where AWS is reporting elevated error rates and degraded performance for a number of its services in that region. Because Grow depends on resources hosted in us-east-1, you may experience slow response times, time-outs, or sporadic failures when performing some operations. Our team is monitoring the situation closely and will update this page as AWS restores normal service.
AWS continues to update the us-east-1 incident status. While some services are improving, the issue has not yet been fully resolved. Status updates for AWS Service Health can be found here: https://health.aws.amazon.com/health/status
The AWS incident has been resolved and system performance has returned to normal. We will continue to monitor the fix to make sure everything is stable.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of slowness.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
The root cause of the issue has been identified, and steps have been taken to mitigate further impact. Service has been restored.
We are currently investigating issues where the app is not loading, performance is slow or data is not updating for some customers.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Grow app is currently experiencing intermittent service disruptions due to an ongoing incident with Cloudflare, our upstream CDN and DNS provider. This issue is affecting our ability to serve application traffic and respond to API requests. Our systems are fully operational, but because traffic is routed through Cloudflare, users may encounter timeouts, errors, or be unable to access the application during this period. We are actively monitoring the situation and will provide updates as Cloudflare releases more information or when we have a reliable workaround. For real-time updates, you may also follow Cloudflare's status page: https://www.cloudflarestatus.com We apologize for the inconvenience and appreciate your patience.
We are starting to see the app stabilize and return to normal levels. There may still be intermittent errors in some accounts, but the team will continue to monitor and post updates until we believe the situation is resolved.
The earlier issue affecting access to the Grow app has been fully resolved. The root cause was an outage with Cloudflare, our upstream DNS and CDN provider, which has now been mitigated. All services are operating normally, and users should no longer experience disruptions. We will continue to monitor system health closely to ensure full stability. Thank you for your patience, and we apologize for any inconvenience this may have caused.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This was limited to one customer's rate limits. We are working on a permanent fix.
Many instances are receiving the error "You are calling a deprecated version of the Ads API.". We are looking into a solution as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Grow is experiencing intermittent slowness. The issue is being investigated.
Users may experience slow load times, blank pages, and errors when using Grow. This issue is intermittent and under investigation.
A fix has been implemented and we are monitoring the results.
Users continue to experience slowness. Additional investigation into the cause of the issue is underway.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.