Grow incident

Intermittent Performance Outage

Major Resolved View vendor source →

Grow experienced a major incident on June 18, 2025 affecting Builder and Dashboards and Accelo and 1 more component, lasting 11d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 03:40 PM UTC
Resolved
Jun 30, 2025, 03:36 PM UTC
Duration
11d 23h
Detected by Pingoru
Jun 18, 2025, 03:40 PM UTC

Affected components

Builder and DashboardsAcceloMetric UtilitiesActiveCampaignWhitelabelAdrollAirtableAmazon RedshiftAmazon S3Amazon Seller Central

Update timeline

  1. investigating Jun 18, 2025, 03:40 PM UTC

    We are currently investigating issues where the app is not loading, performance is slow or data is not updating for some customers.

  2. investigating Jun 18, 2025, 06:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 19, 2025, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jun 20, 2025, 05:47 PM UTC

    We are currently investigating this issue.

  5. monitoring Jun 20, 2025, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Jun 24, 2025, 01:22 PM UTC

    We are currently investigating this issue.

  7. monitoring Jun 25, 2025, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 30, 2025, 03:36 PM UTC

    This incident has been resolved.