Grow experienced a major incident on October 20, 2025 affecting Builder and Dashboards and Accelo and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:27 PM UTC
We are aware of an ongoing AWS outage in the us-east-1 region where AWS is reporting elevated error rates and degraded performance for a number of its services in that region. Because Grow depends on resources hosted in us-east-1, you may experience slow response times, time-outs, or sporadic failures when performing some operations. Our team is monitoring the situation closely and will update this page as AWS restores normal service.
- identified Oct 20, 2025, 05:45 PM UTC
AWS continues to update the us-east-1 incident status. While some services are improving, the issue has not yet been fully resolved. Status updates for AWS Service Health can be found here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 11:28 PM UTC
The AWS incident has been resolved and system performance has returned to normal. We will continue to monitor the fix to make sure everything is stable.
- resolved Oct 21, 2025, 04:05 PM UTC
This incident has been resolved.