Resolved after 6 hours 53 minutes, affecting Web App, on July 9, 2019.
A fix has been implemented and we are monitoring the results.
Affected components
Web App
Update timeline
- investigating Jul 09, 2019, 02:46 AM UTC
Some customers might see a delay in seeing new ticket notifications appear in Groove. We're investigating a larger than usual load on our realtime cluster.
- investigating Jul 09, 2019, 03:48 AM UTC
We are continuing to investigate this issue.
- investigating Jul 09, 2019, 05:21 AM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2019, 06:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 09, 2019, 08:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2019, 09:39 AM UTC
This incident has been resolved.
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