Groove had 7 outages in the last 2 years totaling 33h 45m of downtime — averaging 0.3 incidents per month.
There were 7 Groove outages since June 19, 2024 totaling 33h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're investigating an issue with an upstream SMTP provider causing issue with mail delivery
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Some operations including logins, ticket creation, contact updates, and email ingestion experienced intermittent failures. We identified and resolved an issue with an internal database table that had reached a storage capacity limit, which caused these operations to fail. The issue has been mitigated and services are returning to normal. Incoming emails are continuing to catch back up as we monitor the recovery.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results - backlog is currently clearing over the next 30-60 minutes. Expected delays for incoming mails, outgoing mails being sent, rule processing, realtime, and other features during this time.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A fix for delayed messages from Live Chat was rolled out - we're seeing intermittent issues since deploying the fix. The teams are working on resolving the issues still being seen with delays for Live Chat messages. Note: no other areas of Groove are affected.
We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team.
We have identified an issue where some live chats are delayed. We are in the process of deploying a fix. This has no impact on any other channels or features within Groove. We will update this status page when a fix has been deployed.
We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team.