Groove incident

Errors in reports loading

Resolved after 6 hours 4 minutes, affecting Reports API, on August 8, 2019.

identified Aug 08, 2019, 02:13 PM UTC

We are continuing to work on a fix for this issue.

Started
Aug 08, 2019, 08:09 AM UTC
Resolved
Aug 08, 2019, 02:14 PM UTC
Duration
6h 4m
Detected by Pingoru
Aug 08, 2019, 08:09 AM UTC

Affected components

Reports API

Update timeline

  1. identified Aug 08, 2019, 08:09 AM UTC

    We have received reports of errors in Reporting and are working on a fix. The problem is intermittent and refreshing the page after a short wait will normally delivery the numbers you are after.

  2. identified Aug 08, 2019, 02:13 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 08, 2019, 02:14 PM UTC

    A fix has been applied and Errors rates have dropped to normal.

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