Resolved after 2 hours 16 minutes, affecting Web App and Inbox API and 1 more, on June 4, 2021.
A subsystem for ensuring the accurate delivery of emails caused a gradual backup in job scheduling calls, which adversely affected the performance of our web workers.
Affected components
Web AppInbox APIKnowledge BasesReports API
Update timeline
- investigating Jun 04, 2021, 07:16 PM UTC
A slowdown in service is currently being investigated. Groove may load slowly for customers at this time.
- resolved Jun 04, 2021, 09:33 PM UTC
This incident has been resolved.
- postmortem Jun 05, 2021, 06:24 PM UTC
A subsystem for ensuring the accurate delivery of emails caused a gradual backup in job scheduling calls, which adversely affected the performance of our web workers.
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