Resolved after 12 hours 11 minutes, affecting Web App and Inbox API and 1 more, on August 27, 2021.
A solution has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 27, 2021, 08:32 AM UTC
We are seeing degraded performance with an upstream provider, which impacts our ability regarding server requests - we're currently investigating
- investigating Aug 27, 2021, 08:41 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2021, 09:04 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2021, 09:09 AM UTC
We are continuing to investigate this issue.
- investigating Aug 27, 2021, 09:21 AM UTC
We're continuing to monitor the elevated load and seeing more slow requests
- investigating Aug 27, 2021, 10:08 AM UTC
We are in working with our upstream provider to resolve the issue as quickly as possible.
- monitoring Aug 27, 2021, 01:08 PM UTC
A solution has been implemented and we are monitoring the results.
- identified Aug 27, 2021, 04:06 PM UTC
We are in working with our upstream provider to resolve the issue as quickly as possible.
- identified Aug 27, 2021, 04:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 27, 2021, 05:32 PM UTC
We are working with our upstream provider to resolve the issue as quickly as possible.
- monitoring Aug 27, 2021, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 27, 2021, 08:06 PM UTC
A solution has been implemented and we are monitoring the results.
- resolved Aug 27, 2021, 08:44 PM UTC
This incident has been resolved.
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