Groove incident

Connectivity issues

Resolved after 2 hours 36 minutes, affecting Web App and Inbox API and 1 more, on December 22, 2021.

monitoring Dec 22, 2021, 02:50 PM UTC

We have identified the source of the issue and implemented a fix - Groove is back online and we're actively monitoring the situation.

Started: Dec 22, 2021, 12:48 PM UTC
Resolved: Dec 22, 2021, 03:25 PM UTC
Duration: 2h 36m
Detected by Pingoru: Dec 22, 2021, 12:48 PM UTC

Affected components

Web AppInbox APIKnowledge BasesReports API

Update timeline

investigating Dec 22, 2021, 12:48 PM UTC

We are currently experiencing major connectivity issues related to an Amazon Web Services issue. We are investigating ways of coming back online as soon as possible.
monitoring Dec 22, 2021, 02:50 PM UTC

We have identified the source of the issue and implemented a fix - Groove is back online and we're actively monitoring the situation.
resolved Dec 22, 2021, 03:25 PM UTC

We have completed the fix and the incident is resolved.

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