Grocers List Outage History

Grocers List had 6 outages in the last 2 years totaling 48h 53m of downtime, averaging 0.2 incidents per month.

There were 6 Grocers List outages since March 25, 2025 totaling 48h 53m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.grocerslist.com

Notice June 12, 2026

Meta API partially degraded

Detected by Pingoru: Jun 12, 2026, 04:01 PM UTC
Resolved: Jun 12, 2026, 07:23 PM UTC
Duration: 3h 21m

Affected: APIWebhooksMeta APIs

Timeline · 2 updates

identified Jun 12, 2026, 04:01 PM UTC

Meta's experiencing outages with the Instagram Messaging API, Graph API, and the Messaging API. For up to date information, please follow these links https://metastatus.com/ig-messenger https://metastatus.com/graph-api https://metastatus.com/messenger
resolved Jun 12, 2026, 07:23 PM UTC

The Meta outage has been resolved and their API service has returned to a functioning state. Engineering will continue monitoring the situation to ensure service remains stable.

Read the full incident report →

Major April 25, 2026

Error sending DMs for instagram

Detected by Pingoru: Apr 25, 2026, 12:02 AM UTC
Resolved: Apr 26, 2026, 03:22 AM UTC
Duration: 1d 3h

Affected: APIWebhooksMeta APIs

Timeline · 7 updates

investigating Apr 25, 2026, 12:02 AM UTC

Our engineering team is investigating Meta errors preventing DM sends and is actively investigating the root cause right now. We’re working as quickly as possible to resolve it and update status as we know more.
identified Apr 25, 2026, 12:25 AM UTC

We've identified an issue with the Meta API and have reached out to them. We're awaiting a response back.
identified Apr 25, 2026, 12:36 PM UTC

We're continuing to see errors for DM sending on instagram. The issue has been reported to Meta, and we’re monitoring it while awaiting their response. We’ll share updates here as soon as more information is available or every 4 hours.
identified Apr 25, 2026, 03:15 PM UTC

We're still seeing errors with DM sending on Instagram. Since our last update, we've been in direct contact with Meta and are working to get this escalated to the appropriate team as quickly as possible for resolution. We'll continue to share updates here as soon as we have more information, or every 4 hours.
monitoring Apr 25, 2026, 06:25 PM UTC

We've deployed a temporary fix and DMs should be sending again. We're still working with Meta to resolve the underlying issue. We continue to monitor the situation closely and are working on retroactively sending DMs.
monitoring Apr 25, 2026, 09:01 PM UTC

We've identified an issue with comment replies not sending. This appears to be related to the same original issue around the Meta comments api. We're still working with Meta to resolve the underlying issue. We continue to monitor the situation closely and are working on retroactively sending DMs.
resolved Apr 26, 2026, 03:22 AM UTC

The issue with DMs not sending has been resolved. We are still following a bug in the Meta comments API that is preventing us from sending comment replies.

Read the full incident report →

Major February 18, 2026

Third Party Vendor Service Disruptions

Detected by Pingoru: Feb 18, 2026, 01:52 AM UTC
Resolved: Feb 18, 2026, 03:08 AM UTC
Duration: 1h 16m

Affected: APIWebhooksHeroku

Timeline · 5 updates

investigating Feb 18, 2026, 01:52 AM UTC

We are experiencing service disruptions originating from a third party vendor. We are investigating and will update as we learn more. Where possible, we advise not posting new content until we update status.
identified Feb 18, 2026, 02:46 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 18, 2026, 02:47 AM UTC

Monitoring the application while 3rd party vendors fix the root cause.
monitoring Feb 18, 2026, 03:06 AM UTC

Heroku Update: Applications are beginning to recover after the recent infrastructure change was rolled back. We continue monitoring the services and are seeing positive results. We'll provide an update in 30 minutes or sooner if additional information becomes available. Follow the vendor incident here for more in depth detail https://status.heroku.com/
resolved Feb 18, 2026, 03:08 AM UTC

This incident has been resolved. Please see here for more detail on our vendor's outage https://status.heroku.com/

Read the full incident report →

Major November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru: Nov 18, 2025, 01:37 PM UTC
Resolved: Nov 18, 2025, 07:31 PM UTC
Duration: 5h 54m

Affected: API3rd Party Vendor ServicesWebhooks

Timeline · 5 updates

investigating Nov 18, 2025, 01:37 PM UTC

Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors. We will continue to provide updates as we learn more. For the most up to date information on this incident, please see Cloudflares status page here. - https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
monitoring Nov 18, 2025, 02:11 PM UTC

Update - Cloudflare is continuing to work on restoring service for application services customers. For the most up-to-date status on this incident, please visit Cloudflare's status page at https://www.cloudflarestatus.com/. We will continue to post updates as we learn more.
monitoring Nov 18, 2025, 02:55 PM UTC

Cloudflare is reporting that a fix has been implemented and they believe the incident is now resolved. They are continuing to monitor for errors to ensure all services are back to normal. For the most up-to-date status on this incident, please visit Cloudflare's status page at https://www.cloudflarestatus.com/. We will continue to post updates as we learn more.
monitoring Nov 18, 2025, 04:49 PM UTC

Cloudflare reports that they are continuing to see errors and latency improve but are still receiving reports of intermittent errors. Grocers List has not received new error reports since Cloudflare earlier released a fix. DMs are sending and the Creator HQ is operational. We will continue to update this page with new information as we receive it.
resolved Nov 18, 2025, 07:31 PM UTC

This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Service disruption due to 3rd party hosting outage

Detected by Pingoru: Oct 20, 2025, 02:30 PM UTC
Resolved: Oct 20, 2025, 11:45 PM UTC
Duration: 9h 14m

Affected: APIWebhooksHeroku

Timeline · 5 updates

investigating Oct 20, 2025, 02:53 PM UTC

Our hosting service is experiencing issues that are affecting the Grocers List HQ and DM sending. Once our hosting provider resolves this issue we expect all DM's to send retroactively as normal. We will post an update every hour or as we learn more.
identified Oct 20, 2025, 04:35 PM UTC

Our hosting provider has identified the issue and are working on a fix. You can follow status updates here https://status.salesforce.com/products/Heroku as well.
monitoring Oct 20, 2025, 06:51 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 20, 2025, 09:47 PM UTC

We are continuing to monitor but systems appear to be operational. We're awaiting our hosting provider to resolve their incident before we resolve ours.
resolved Oct 20, 2025, 11:45 PM UTC

All Grocers List systems are operating normally. While our hosting provider continues to resolve their broader service issue, our application remains stable and fully functional. We’re closely monitoring the situation and will post an update or open a new incident if there are any changes.

Read the full incident report →

Major March 25, 2025

DM's are failing to send for Facebook

Detected by Pingoru: Mar 25, 2025, 01:56 PM UTC
Resolved: Mar 25, 2025, 03:42 PM UTC
Duration: 1h 46m

Affected: Meta APIs

Timeline · 2 updates

identified Mar 25, 2025, 01:56 PM UTC

We have identified that Meta's API is experiencing issues relating to the ability to send DM's. Once Meta engineers deploy a fix for this incident, we retroactively retry all failed sends.
resolved Mar 25, 2025, 03:42 PM UTC

This incident is now resolved.

Read the full incident report →