Grocers List incident

DM's are failing to send for Facebook

Major Resolved View vendor source →

Grocers List experienced a major incident on March 25, 2025 affecting Meta APIs, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 01:56 PM UTC
Resolved
Mar 25, 2025, 03:42 PM UTC
Duration
1h 46m
Detected by Pingoru
Mar 25, 2025, 01:56 PM UTC

Affected components

Meta APIs

Update timeline

  1. identified Mar 25, 2025, 01:56 PM UTC

    We have identified that Meta's API is experiencing issues relating to the ability to send DM's. Once Meta engineers deploy a fix for this incident, we retroactively retry all failed sends.

  2. resolved Mar 25, 2025, 03:42 PM UTC

    This incident is now resolved.