Grocers List incident
Service disruption due to 3rd party hosting outage
Resolved after 9 hours 14 minutes, affecting API and Webhooks and 1 more, on October 20, 2025.
All Grocers List systems are operating normally. While our hosting provider continues to resolve their broader service issue, our application remains stable and fully functional. We’re closely monitoring the situation and will post an update or open a new incident if there are any changes.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:53 PM UTC
Our hosting service is experiencing issues that are affecting the Grocers List HQ and DM sending. Once our hosting provider resolves this issue we expect all DM's to send retroactively as normal. We will post an update every hour or as we learn more.
- identified Oct 20, 2025, 04:35 PM UTC
Our hosting provider has identified the issue and are working on a fix. You can follow status updates here https://status.salesforce.com/products/Heroku as well.
- monitoring Oct 20, 2025, 06:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 09:47 PM UTC
We are continuing to monitor but systems appear to be operational. We're awaiting our hosting provider to resolve their incident before we resolve ours.
- resolved Oct 20, 2025, 11:45 PM UTC
All Grocers List systems are operating normally. While our hosting provider continues to resolve their broader service issue, our application remains stable and fully functional. We’re closely monitoring the situation and will post an update or open a new incident if there are any changes.
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