Resolved after 19 hours 23 minutes, affecting 3rd Party Vendor Services, on October 13, 2024.
We are noticing some accounts are now successfully sending comment replies, though Meta still needs to fully resolve the issue. We are working with Meta Support to work towards a resolution promptly. Please note that even though comments are not sending reliably, we have not observed any issues with sending DMs. We will continue to post updates on this incident as we learn more.
Affected components
Update timeline
- investigating Oct 13, 2024, 08:02 PM UTC
We have observed that comment replies for Instagram Comment For Recipe are not sending as expected. This is a bug within the Instagram API platform that requires Instagram's attention to resolve. We will continue to post updates as we learn more.
- investigating Oct 14, 2024, 11:16 AM UTC
We are noticing some accounts are now successfully sending comment replies, though Meta still needs to fully resolve the issue. We are working with Meta Support to work towards a resolution promptly. Please note that even though comments are not sending reliably, we have not observed any issues with sending DMs. We will continue to post updates on this incident as we learn more.
- resolved Oct 14, 2024, 03:25 PM UTC
This incident has been resolved.
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