Data Processing Delays

Update timeline

1. investigating Feb 26, 2026, 04:59 PM UTC

   We're seeing substantial delays in the handling of inbound packets and are investigating the cause.

2. identified Feb 26, 2026, 05:34 PM UTC

   The cause of data processing delays has been identified and remediated. The platform is working through the data backlog. Bulk data files will be updated as data for impacted hours is processed.

3. identified Feb 26, 2026, 06:34 PM UTC

   Pipeline performance is still showing signs of degradation. Data is backfilling but at slower than optimal rates. The team is continuing to identify and address performance issues.

4. identified Feb 26, 2026, 08:33 PM UTC

   The team is continuing to work on improving processing performance. Data is still delayed, but the pipeline is gradually making progress toward catching up.

5. identified Feb 26, 2026, 10:07 PM UTC

   At our current processing pace we expect to be through the backlog in roughly 12 hours, including backfill of bulk data. We will update the incident periodically as we monitor and work on improvements to processing performance.

6. monitoring Feb 26, 2026, 11:35 PM UTC

   We have released upgrades to a key part of our pipeline that has improved data processing speed. Our estimated time to recovery is now two hours. Data from ~5 hours ago is still being processed. We are starting bulk data jobs to publish for hours that have already completed backfill.

7. monitoring Feb 27, 2026, 12:44 AM UTC

   Bulk data for 2026-02-26_1400 - 2026-02-26_1600 hours are available.

8. monitoring Feb 27, 2026, 12:50 AM UTC

   Bulk data for 2026-02-26_1700 - 2026-02-26_1900 hours are available.

9. monitoring Feb 27, 2026, 01:15 AM UTC

   Bulk data for 2026-02-26_2000 - 2026-02-26_2200 hours are available.

10. resolved Feb 27, 2026, 01:32 AM UTC

    Data backfill is complete. All bulk data hours are available.