Grasshopper incident

GoTo Connect - Contact Center and Call Reports Issue

Major Ongoing View vendor source →

Grasshopper is currently experiencing a major incident affecting Contact Center, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 19, 2026, 08:33 AM UTC
Resolved
Ongoing
Duration
● 3h 23m
Detected by Pingoru
Jun 19, 2026, 08:33 AM UTC

Affected components

Contact Center

Update timeline

  1. investigating Jun 19, 2026, 08:33 AM UTC

    We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jun 19, 2026, 08:38 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified Jun 19, 2026, 10:08 AM UTC

    Our engineers continue to investigate the issue. We will provide another update as soon as it is available.