Grasshopper incident
Contact Center – Call Queues and Contact Center – Issues logging into queues
Grasshopper experienced a major incident on September 18, 2025 affecting Contact Center, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2025, 05:59 PM UTC
We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.
- identified Sep 18, 2025, 06:01 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Sep 18, 2025, 06:03 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Sep 18, 2025, 06:18 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.