Grasshopper incident
Logmein Rescue - Issue starting or joining sessions
Grasshopper experienced a major incident on May 27, 2026 affecting Rescue and Pro/Central, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 03:17 PM UTC
We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 27, 2026, 03:45 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.
- monitoring May 27, 2026, 03:48 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 27, 2026, 03:57 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.