Granicus System incident

Granicus Issue Notification: Email Delivery Issues

Granicus System experienced a major incident on January 22, 2026 affecting Communications Cloud, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started: Jan 22, 2026, 09:14 PM UTC
Resolved: Jan 23, 2026, 07:04 AM UTC
Duration: 9h 50m
Detected by Pingoru: Jan 22, 2026, 09:14 PM UTC

Affected components

Communications Cloud

Update timeline

investigating Jan 22, 2026, 09:14 PM UTC

Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
monitoring Jan 22, 2026, 10:02 PM UTC

We are aware of reports indicating global outages and delays across major providers that are impacting multiple Granicus products ability to send emails. We are closely monitoring the situation.
resolved Jan 23, 2026, 07:04 AM UTC

This incident has been resolved.