Granicus Issue Notification: GovService (Firmstep) Degraded - Impacting Submissions

Update timeline

1. investigating Mar 20, 2026, 10:26 AM UTC

   We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

2. investigating Mar 20, 2026, 10:29 AM UTC

   We are continuing to investigate this issue.

3. investigating Mar 20, 2026, 03:52 PM UTC

   Update: 15:50 (GTM) 20/03/2026 We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing. New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared. Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.

4. resolved Mar 22, 2026, 08:30 AM UTC

   This incident has been resolved.