Granicus System incident
Granicus Issue Notification: GovService (Firmstep) Degraded - Impacting Submissions
Granicus System experienced a major incident on March 20, 2026 affecting govService U.K., lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 10:26 AM UTC
We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
- investigating Mar 20, 2026, 10:29 AM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 03:52 PM UTC
Update: 15:50 (GTM) 20/03/2026 We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing. New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared. Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.
- resolved Mar 22, 2026, 08:30 AM UTC
This incident has been resolved.